SHIPPING POLICY
Shipping within the U.S.
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Orders for shipments within the U.S. will be processed within 1-3 business days from the date the order is placed as orders are made per order.
Business days are Monday - Friday, and excludes certain holidays.
This timeframe may be extended due to unpredicted disasters, holiday rush, and
COVID - 19 safety precautions.
Please allow an additional 2-3 business days for USPS First Class shipments to arrive.
***Please note: this timeframe does not include processing timeframes, solely the timeframe it will
take once the package is shipped
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Shipping charges will be processed with your order and charged at the time of purchase.
Eligibility for free shipping is accounted for before taxes and after all voucher and discount codes are applied. Purchases of gift certificates do not count towards the free shipping offer.
***As a New York corporation, Crystal Jane is required to collect local and county sales tax for all orders shipped within New York State.
RETURN & EXCHANGES
If you are not fully satisfied with your purchase you may return or exchange it in unused condition within 14 days of receipt.
HOW TO RETURN
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Fill out the return form to begin process.
*** Please Kindly Note: Currently we do not provide prepaid return labels for unwanted items received
Once the goods have been returned in accordance with the instructions above, your credit card, excluding shipping charges, will be credited to original form of payment.
For credit card refunds, please allow up to 7-10 business days for the refund to be reflected on your account.
HOW TO EXCHANGE
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Fill out the exchange form to begin process.
*** Please Kindly Note: Currently we do not provide prepaid return labels for unwanted items receive
Once the goods have been returned in accordance with the instructions above, your exchanged items will ship within 5-10 business days.
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For additional questions you may contact our
customer service department available
MONDAY - FRIDAY
10AM - 8PM EST
(862) 217- 4213
